Cleared for payouts

Freespinz Casino verification done once, payouts ready

Behind every licensed payout sits a check on who you are; it can come at sign-up or the first deposit and closes in 14 hours.

Start verification

Malta Gaming AuthorityLicensed MGA/B2C/973/2017, audited by GLI and BMM Testlabs since 2017.

Six key points

Everything settled in one look

Six lines settle who checks you, under which license, and where to write.

Checks your account

Freespinz Casino Ltd.

Operating license

Malta Gaming Authority, MGA/B2C/973/2017

Reply time

14 hours

When it is due

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Simple path

What should you have ready?

This block settles the order of the steps and what makes each copy acceptable.

Items still open

On your account page, the verification tile lists every item still open. Open it now and read the list, so nothing sits unfinished when a payout is due.

A glare-free card copy

On the photo ID tile, send a clear picture of the whole card, all four edges in frame and no glare across the text.

Mask all but four digits

The payment step asks for the card or wallet that paid your deposits; include your name and the last four digits, and mask the rest.

Asked once, then closed

A status line on the tile shows the check running; if a routine source of funds question comes under AML rules, answer it plainly and wait.

Document guide

Which papers prove what?

Useful the moment the verification tile asks you for a file you do not have at hand.

Photo ID

ProvesWho you are

Copy must showFull card, all four corners, in date

Proof of address

ProvesWhere you live

Copy must showYour name, full address, a recent date

Payment card image

ProvesThe card you paid with

Copy must showCard front, your name, last four digits

Your first cash-out

Wondering when the documents request arrives?

This block settles when the request lands and what is asked of you at each point.

Why now, before my payout?

Cashing out the first time is where the license puts the check, so identity and address papers plus the card image are requested before money leaves.

You have changed how you pay

Adding a card or wallet you have not used before means the new route is checked, and a photo of that card or a wallet statement confirms it belongs to you.

Small sums one day, large the next

Bigger sums than usual draw a routine look, because the license asks us to understand where funds of that size come from before they move.

Higher deposit cap request

Asking for a higher deposit cap brings a check on affordability, so we may request papers showing the money is yours and spare.

Source of funds, explained plainly

Holding licence MGA/B2C/973/2017 from the Malta Gaming Authority means Freespinz Casino must know the origin of player funds as part of AML rules. Treat it as routine housekeeping, never as suspicion of wrongdoing.

Depending on your situation, one or two of these may be enough:

Recent payslips or an employer letter
Tax return or income summary
Bank statement showing the source
Sale or transfer document for an asset
Savings or investment account summary

Why was my document turned down?

Fresher paperwork gets through. A permit or card past its end date no longer proves who you are today, so the reviewer cannot accept it. Send the current version, not the old one Check the expiry date before you upload

Revert to the untouched version. Cut edges, brightened screenshots or covered corners look altered, and a file that has been touched cannot be trusted as proof. Photograph the whole document, all corners visible Use the original file, never an edited copy

Why does the name matter? Names spelled differently or a different address from your profile make the reviewer pause, since the paper must match your account. Compare the spelling with your profile first Ask us to correct the profile, then resend

Answer desk

Before the first payout, not after

Everything else players ask once the documents are in, answered in a line or two.

When will Freespinz Casino ask me to verify my account?+

The latest point is your first withdrawal, and that one is fixed for everyone. It can come sooner, though, if the checks are triggered at sign-up or when your first deposit lands, so having the files ready saves a pause later.

Who oversees Freespinz Casino, and where is it licensed?+

The Malta Gaming Authority is the regulator, and the licence number is MGA/B2C/973/2017. Freespinz Casino Ltd. holds it, with company number C-99600 (Malta), so the licence sits in Malta rather than New Zealand.

Can I send my documents from my phone?+

Yes, a clear photo taken in daylight is accepted just as readily as a flatbed scan. Rest the phone on something solid, switch off the flash and let the whole page sit inside the frame; blurry or half-shadowed shots are the most common reason a file gets sent back.

My ID photo was rejected, what should I do now?+

Read the note next to the refused item first, because it usually names the fault, such as a dark image or a cut corner. Then send a fresh copy to [email protected], or ask in live chat and someone will walk you through it.

Why is the casino asking about my source of funds?+

That question comes from the licence, not from any suspicion about you. Sites on this licence must show where a player's money came from, so a payslip, a bank line or a similar record is enough to settle it.

Do I need new documents if I changed my name?+

Yes, the name on your profile has to match the name on the photo ID you send. Uploading a newer ID in your current name usually settles it, and where the mismatch is unclear a selfie holding that ID can be asked for.