Three settings worth knowing

From Freespinz Casino, the controls that keep play a pastime

Gambling here is for adults of 18 and over, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion are waiting inside every account.

Set your limit

Malta Gaming AuthorityLicensed MGA/B2C/973/2017, audited by GLI and BMM Testlabs since 2017.

Four essentials

Where to start when you want a cap

Useful in the moment you want the key names and numbers in one place.

Minimum age18+

LicenceMGA/B2C/973/2017 (Malta Gaming Authority)

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Room to change your mind

Five controls that sit in your account

Get clear on what each control does, so you pick the one that fits.

You want to cap what goes in

Choose a ceiling on how much you pay in over a day, a week or a month. Pick it before your next session, not after a loss, and it holds until you change it.

A floor on losses

Set a boundary on net losses across a set period, so a difficult evening cannot run on unnoticed. Switch it on if you have ever chased a loss.

Session time reminders

A quiet alert arrives during play to mark how long you have been at the table. Turn it on when sessions tend to stretch longer than you planned.

Cooling-off periods

Take a break that locks you out of the account for the period you choose. Use it when you need distance rather than a number, and return still welcome.

When play stops being fun

Close your own access to Freespinz Casino for a set spell when play has stopped feeling like a pastime. Under New Zealand rules we can exclude a customer showing signs of harm for up to 2 years.

A calmer account

Set your cap before you sit down to play

Handy the moment you decide a number should be decided in advance.

Where your details live

Open your account and go to the profile area, where your personal details live. Check that the email address on file is the one you still read.

Profile, then limits?

Inside the profile, find the section for limits and play controls. Everything here is your own setting, so nothing you choose is a punishment.

Pick the worry first

Pick the type that matches your worry: money going in, losses, time spent, or a break. Read the field labels before you commit, then choose the amount or period.

The setting holds

Save the setting and read the screen that comes back to you. If the figure shown is not the one you meant, correct it now rather than later.

The plain signals of too much play

Players who spot the shift early find a limit or a pause much easier to set than a repair afterwards. Notice the pattern, then reach for the account tools while the choice is still yours.

Look at your own week and see whether any of these feel familiar.

Chasing a lost deposit with another one
Hiding how much time you spend playing
Playing past the point you planned to stop
Borrowing money to keep your account topped up
Feeling flat or tense until you log in again
Arguing with family about your play
Spending money set aside for bills

When you want to talk

You talking, someone listening

Reading this leaves you with names, hours and a clear next call to make.

Gambling Helpline Aotearoa

A free, confidential line that answers day and night for anyone worried about their own play or a relative's, with text support if talking feels hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support through eighteen clinics nationwide, with freephone and text options across weekday business hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for players and families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Two breaks, two sizes

Set a cooling-off now. A cooling-off period set inside your account gives you hours or days away from the tables without closing anything permanently. You switch it on yourself from the account controls.

A long stop with no way back early. Self-exclusion locks your account and stops you signing in or depositing for months rather than days. Starting it in the account makes the decision final, so it cannot be lifted early.

No register here, so use your account. New Zealand keeps no national exclusion register, so the account is where your stop lives. A helpline call can carry you further if a long break of up to two years needs arranging.

Underage play stops where family support starts

Bring Your ID Early. Anyone opening an account is asked their age at sign-up, because play here starts at 18 and not before. Photo identification is checked before the first withdrawal leaves the account.

Open Before, Blocked After. On a shared phone or laptop, filtering software can hide gambling sites. Set it up together and keep the password with an adult who does not gamble.

Call The Helpline With Them. When someone close to you is gambling too much, describe what you noticed rather than what you fear. The Gambling Helpline Aotearoa answers on 0800 654 655 at any hour.

Closing and pausing, explained

Closing, pausing and limits, answered

Settles the loose ends before you commit: closing, pausing, adjusting a limit, age checks, early exit.

How do I close my account for good at this casino?+

Write to the support team at the email address shown beside this answer and say that you want the account closed permanently. The team confirms the closure and your access ends. Keep the message short and clear so nothing is misunderstood.

If I take a short break, what changes and when can I play again?+

A cooling-off period locks you out of play for the span you choose while your account and balance stay where they are. Play is open again once that span runs out. Nothing is deleted, so you return to the same details.

Can I raise or lower a limit again after I set it?+

Yes. Limits are not fixed forever, and you adjust them in the same place in your account where you first set them. Pick the new figure and save it. If you are unsure what a change means for your balance, ask support before you save.

Why does the casino ask for my age before I can play?+

Because gambling here is only for people aged 18 and over. Your identity and age are checked before the account becomes active, which is why photo ID and address proof are asked for at sign-up. This check protects younger people as much as it protects you.

Is a self-exclusion possible to end before its period finishes?+

No. A self-exclusion runs for the whole period you chose and cannot be lifted partway through. That firmness is the point: it holds on the days when your resolve is weaker. When the period ends, the account can be reviewed like any other.